Refund policy

We hope you like the products you ordered! But if you are not 100% satisfied, we have simplified the return process.

Order cancellation:

Customers can apply for a refund within 24 hours after placing an order.

Note:

*However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you!

Return and refund:

If you are not satisfied with the product within 30 days after receiving the product, we support return and exchange; if you receive the product more than 30 days, we do not support return and exchange;

1. If you do not like the product for personal reasons and need to return and refund, the customer will be responsible for the shipping costs and A 5% transaction fee is required (Note: additional tax are required for transportation to countries outside the EU. Please consult the local post office for tariff fees)

2. If you need to return or exchange goods for non-personal reasons, due to product quality problems, product defects, or under-delivery, we provide free returns and replacements

Note:

1.The returned goods must be properly packaged and contain the original components;

 2.For returns and refunds for personal reasons, the goods must be complete and will not affect secondary use;

Process:

1. If you need to return or exchange goods within 30 days after receiving the goods, please contact support@fosssibot.com and explain the reason for the return (please provide pictures or videos for under-delivery, product defects or quality problems). We will provide the return address and arrange for re-delivery
2. After the customer's items are shipped, you need to provide the logistics tracking number and the return package picture. After we receive the goods and the warehouse completes the acceptance, we will process the order refund (the account arrival time depends on the bank used by the customer, and some banks have delayed arrival)